Hanabi88 FAQ — All Answers Here for You

Hanabi88 is an adult entertainment platform that only permits users aged 18 years and above to register and play. During the identity verification (KYC) process, you are required to submit a copy of a valid identification document to verify your age. Any account found to be owned by an underage individual will be terminated immediately.

To complete KYC verification, you are required to submit:

• National identity card (MyKad) — clear front and back copies
• Selfie with identity card — your face must be clearly visible alongside the document
• Proof of address (if required) — such as a utility bill or bank statement within the last 3 months

The KYC review process is typically completed within 24 business hours. Once verified, you can enjoy higher withdrawal limits and full access to all account features.

No. Each user is only permitted to own one hanabi88 account only. Holding multiple accounts violates our platform's terms and conditions and may result in the suspension of all accounts along with any balances held within them. If you are experiencing issues with an existing account, please contact our support team for assistance.

Log in to your account and go to the Account Settings > Personal Information. From there, you can update your registered phone number or email address. An OTP verification will be sent to your old number or email before the change takes effect as an additional security measure. If you no longer have access to your old number or email, please contact customer support directly.

Hanabi88 accepts a wide range of popular payment methods in Malaysia, including:

• FPX — online bank transfer directly from your bank account
• DuitNow — instant transfer using a phone number or DuitNow ID
• Digital wallet — Touch 'n Go eWallet, GrabPay, and more
• Bank transfer — to the designated hanabi88 bank account

All transactions are fully encrypted and processed in a secure environment.

The minimum deposit limit at hanabi88 is RM 10 only, making it straightforward for all types of users. Maximum deposit limits depend on your chosen payment method and your account's KYC level. VIP members enjoy higher deposit limits. All current limits can be checked in the Deposit on your account dashboard.

Deposits via FPX and DuitNow are typically credited to your hanabi88 account within a few seconds to 5 minutes. Deposits via manual bank transfer may take up to 30 minutes depending on your bank. If your deposit has not been credited after 30 minutes, please contact customer support with proof of transaction (a screenshot of your payment receipt) for immediate follow-up.

Hanabi88 processes withdrawals quickly — most approved withdrawal requests will reach your bank account within 10 to 30 minutes. First-time withdrawals or large withdrawal amounts may require additional security checks, which can take up to 24 hours. Please ensure the bank account you registered is under the same name as your hanabi88 account to avoid delays.

Hanabi88 does not charge any processing fees for deposits and withdrawals. However, some banks or digital wallet providers may apply their own transaction charges. We recommend checking with your bank or payment service provider for details on any fees they may charge on their end.

New hanabi88 members are eligible to receive welcome bonus upon making your first deposit. This offer includes a deposit match percentage and free credits for selected games. In addition, you will also receive daily login bonuses starting from your first day of registration. Check the current promotions page in your account for the latest bonus values.

Wagering requirements or rollover refers to the minimum amount you must wager before bonus funds can be converted into withdrawable cash. For example, if the rollover is 5x and you receive a RM 50 bonus, you must place bets totalling RM 250 before you can make a withdrawal. Rollover requirements vary by bonus type — check the specific terms of each promotion in the promotions section of your account.

The hanabi88 VIP programme is based on loyalty points automatically accumulated from every bet you place. The more you play, the faster you climb to higher VIP tiers. Each VIP tier unlocks exclusive benefits such as:

• Higher withdrawal limits
• Higher weekly cashback
• Personal account manager
• Special birthday bonus
• Early access to the latest promotions

Hanabi88 offers more than 1,000 games within a single integrated platform. The collection includes the latest video slots from world-leading providers, live casino tables with professional dealers, sports betting, bingo, and much more. Our game library is updated regularly to ensure you always have access to the newest and most popular titles.

Yes, the hanabi88 platform fully optimised for smartphones and tablets. You can access all games directly through your mobile browser without needing to download any app. The gaming experience on mobile devices is just as smooth and responsive as on a desktop. Our platform fully supports both iOS and Android.

If your connection drops during a game, don't worry. The hanabi88 system saves your game progress your progress automatically. Once the connection is restored, log in again and continue from where you left off. For slot games, any interrupted spins will be completed automatically and the results credited to your account. Contact customer support if you notice any discrepancies in your account balance after the disruption.

Hanabi88 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored in a secured database and will not be shared with any third party without your consent, unless required by law. We adhere to a strict privacy policy and conduct regular security audits to ensure our systems remain up to date.

Two-factor authentication or 2FA is an extra security layer that requires you to enter an OTP code every time you log in, in addition to your regular password. This ensures only you can access your account, even if your password is compromised. To enable 2FA, log in to your hanabi88 account and go to Settings > Security > Two-Factor Authentication and follow the instructions provided. We strongly recommend all members enable this feature.

If you suspect any unauthorised activity on your account, take the following steps immediately:

• Change your password immediately
• Check your login history in account security settings
• Contact hanabi88 customer support via 24/7 live chat
• Request a temporary account lock if needed

Our security team will investigate and take immediate action to protect your account. hanabi88 will never ask for your password through any communication channel.